Retail Customer Experience Specialist

The TJX Companies, Inc.; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

401(k) program

Referral bonuses

Medical/dental/vision benefits

HSA

Life insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. in Orlando is seeking a Retail Associate to deliver a highly satisfying customer experience, maintain a clean, organized store, and uphold loss prevention and operating standards.

Responsibilities include accurately ringing purchases/returns, following merchandising procedures, and supporting store recovery. You’ll participate in a fast-paced team, support flexible scheduling, promote credit and loyalty programs, and contribute to a positive store culture while following

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. in Orlando is seeking a Retail Associate to deliver a highly satisfying customer experience, maintain a clean, organized store, and uphold loss prevention and operating standards.

Responsibilities include accurately ringing purchases/returns, following merchandising procedures, and supporting store recovery. You’ll participate in a fast-paced team, support flexible scheduling, promote credit and loyalty programs, and contribute to a positive store culture while following