Retail Customer Experience Specialist

Dollar Tree; New Bedford (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree is looking for a Customer Service Associate in New Bedford, MA to deliver a great shopping experience for every customer. You will assist customers with questions, manage transactions at the register, and help unload trucks and stock replenishment.

The role requires a high school diploma or equivalent, prior retail or service experience, and the ability to lift 30–50 lbs, stand and walk for extended periods.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

Cash handling

Job description

Dollar Tree is looking for a Customer Service Associate in New Bedford, MA to deliver a great shopping experience for every customer. You will assist customers with questions, manage transactions at the register, and help unload trucks and stock replenishment.

The role requires a high school diploma or equivalent, prior retail or service experience, and the ability to lift 30–50 lbs, stand and walk for extended periods.