Retail Customer Experience Specialist

The TJX Companies, Inc.; Erie (Erie County); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. Sierra Store Erie PA is seeking a Customer Experience Associate to deliver outstanding service and keep a clean, organized store environment. You will engage customers, promote loyalty programs, and support operations across departments as needed.

Responsibilities include accurate point-of-sale transactions, merchandising, safety, and contributing to a positive store culture. Flexible hours and prior retail experience are preferred for success.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

The TJX Companies, Inc. Sierra Store Erie PA is seeking a Customer Experience Associate to deliver outstanding service and keep a clean, organized store environment. You will engage customers, promote loyalty programs, and support operations across departments as needed.

Responsibilities include accurate point-of-sale transactions, merchandising, safety, and contributing to a positive store culture. Flexible hours and prior retail experience are preferred for success.