Retail Customer Experience Specialist

Kroger Family of Companies; Canal Winchester (OH); On-site; USD 37,250,000 - 42,981,000; Full time

Job summary

Kroger Family of Companies in the United States is seeking a customer-focused team member to deliver outstanding service. You will assist the department manager in achieving sales and profit goals while maintaining a safe and clean environment that encourages customers to return.

You will answer questions about products, share knowledge, suggest items, monitor dates, stock shelves, and support safety programs.

Qualifications

• Retail experience is required.
• Effective communication skills are essential.
• Ability to handle stressful situations in a fast-paced environment.
• Knowledge of basic math is needed for daily transactions.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Retail experience

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Job description

Kroger Family of Companies in the United States is seeking a customer-focused team member to deliver outstanding service. You will assist the department manager in achieving sales and profit goals while maintaining a safe and clean environment that encourages customers to return.

You will answer questions about products, share knowledge, suggest items, monitor dates, stock shelves, and support safety programs.