Retail Customer Experience & Ops Manager

Stop & Shop; Gloucester (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Career development opportunities

Job summary

Stop & Shop in Gloucester, MA is seeking a highly motivated Customer Service Manager to lead front-end, online pickup and cash office operations. You will drive sales targets, ensure safety and sanitation, and recruit and develop talent.

You will manage labor relations, coach staff, and foster a culture of exceptional customer service while maintaining budgets and regulatory compliance. Weekend and holiday availability is required.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree preferred or equivalent years of work experience.
• Strong ability to influence and communicate effectively across functions.
• Excellent multitasking and prioritization abilities.

Responsibilities

• Oversee daily Operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety, complying with regulations.
• Recruit, hire and orient new hires while maintaining talent within the department.
• Direct, oversee and evaluate training completion for all Customer Service team members.
• Monitor associate performance and develop growth plans.
• Foster diversity and inclusion and engage staff for a positive work environment.
• Manage labor relations to ensure compliance with policies and laws.

Skills

Leadership experience

Communication skills

Multitasking

Written and verbal communication

Customer service

Strategic thinking

Organizational skills

Time management

Flexibility

Education

Bachelor's degree in Business Administration/ Retail Management

Job description

Stop & Shop in Gloucester, MA is seeking a highly motivated Customer Service Manager to lead front-end, online pickup and cash office operations. You will drive sales targets, ensure safety and sanitation, and recruit and develop talent.

You will manage labor relations, coach staff, and foster a culture of exceptional customer service while maintaining budgets and regulatory compliance. Weekend and holiday availability is required.