Customer Service & Store Operations Manager

Stop & Shop; Feeding Hills (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Diversity culture

Job summary

Stop & Shop in Feeding Hills, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, driving profitability and excellent service. You will recruit, train, and develop team members, monitor performance, and foster diversity while ensuring safety and regulatory compliance.

The role emphasizes customer excellence, budget management, and community engagement. The ideal candidate has 1–3 years of supervisory experience in retail, strong communication

Qualifications

• 1-3 years of supervisory or leadership experience in retail.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
• Strong ability to influence and communicate effectively across different functions.
• Excellent multitasking and organizational skills.
• Demonstrated leadership and management abilities with a focus on customer service.

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety, ensuring regulatory compliance.
• Accountable for leading recruitment, hiring and new hire orientation; maintain talent within the department.
• Direct, oversee, and evaluate the training completion of all Customer Service department team members.
• Monitor associate performance and ensure development plans for professional growth.
• Foster a culture of diversity and inclusion within the team.
• Engage and retain associates by fostering a positive work environment.
• Manage labor relations to ensure compliance with company policies and labor laws.
• Address and resolve employee issues and grievances in a timely and effective manner.
• Cultivate a culture of excellence in customer service and ensure well-stocked store with fresh products.
• Identify opportunities for process optimization and manage department budgets and expenses.

Skills

Leadership

Communication

Customer service

Retail knowledge

Multitasking

Time management

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Feeding Hills, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, driving profitability and excellent service. You will recruit, train, and develop team members, monitor performance, and foster diversity while ensuring safety and regulatory compliance.

The role emphasizes customer excellence, budget management, and community engagement. The ideal candidate has 1–3 years of supervisory experience in retail, strong communication