Customer Experience & Front-End Operations Lead

Stop & Shop; Peabody (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Diversity culture

Comprehensive benefits

Career development

Associate discounts

Job summary

Stop & Shop in Peabody, MA seeks a motivated Customer Service Manager to drive daily operations of Front End, Online Pick-up and Cash Office, ensuring sales targets and customer satisfaction.

You will recruit, train, and develop the team, foster diversity, manage budgets, and uphold safety standards while delivering best-in-class service and community impact. The role emphasizes leadership, communication, and operational excellence.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration or related field preferred or equivalent years of experience.
• Strong ability to influence and communicate across different functions.
• Excellent multitasking and organizational skills with a customer-focused mindset.

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
• Accountable for leading recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department.
• Direct, oversee, and evaluate the training completion of all Customer Service department team members.
• Monitor and evaluate associate performance and ensure development plans for growth.
• Foster a culture of diversity and inclusion within the team.
• Engage and retain associates by fostering a positive work environment.
• Manage labor relations to ensure compliance with policies and laws.
• Cultivate a culture of excellence in customer service and ensure well-stocked, fresh offerings.

Skills

Supervisory experience

Leadership

Customer service

Communication

Education

Bachelor's degree in Business Administration

Job description

Stop & Shop in Peabody, MA seeks a motivated Customer Service Manager to drive daily operations of Front End, Online Pick-up and Cash Office, ensuring sales targets and customer satisfaction.

You will recruit, train, and develop the team, foster diversity, manage budgets, and uphold safety standards while delivering best-in-class service and community impact. The role emphasizes leadership, communication, and operational excellence.