Retail Customer Service & Store Operations Leader

Stop & Shop; Reading (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Supportive team culture

Job summary

Stop & Shop is seeking a Customer Service Manager to oversee Front End, Online Pick-up and Cash Office operations in Reading, MA. The role focuses on driving sales, profitability, and a safe, well-stocked store, while leading a diverse team and maintaining high standards of service.

The ideal candidate has 1–3 years of supervisory experience in retail grocery, a relevant Bachelor’s degree or equivalent experience, and proven leadership to develop staff and deliver exceptional customer

Qualifications

• 1–3 years supervisory or leadership experience, preferably in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent work experience.
• Strong ability to influence and communicate effectively across different functions.
• Excellent multitasking and time management skills.
• Demonstrated leadership and management skills to inspire teams to achieve goals.

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety, ensuring compliance with regulations.
• Recruit, hire and orient new staff while maintaining a strong talent pool.
• Lead training completion and development plans for Customer Service team members.
• Monitor associate performance and ensure development plans are in place.

Skills

Supervisory experience

Retail management

Customer service

Communication skills

Leadership

Multitasking

Time management

Flexibility hours

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Job description

Stop & Shop is seeking a Customer Service Manager to oversee Front End, Online Pick-up and Cash Office operations in Reading, MA. The role focuses on driving sales, profitability, and a safe, well-stocked store, while leading a diverse team and maintaining high standards of service.

The ideal candidate has 1–3 years of supervisory experience in retail grocery, a relevant Bachelor’s degree or equivalent experience, and proven leadership to develop staff and deliver exceptional customer