Customer Experience Leader | Flexible Hours

Stop & Shop; Springfield (MA); On-site; USD 64,800 - 97,200; Full time

Benefits offered by this job

Diversity culture

Comprehensive benefits

Career development

Associate discounts

Community focus

Job summary

Stop & Shop in Springfield, MA seeks a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, drive sales and profitability, and ensure safety and sanitation standards across the store.

The role requires 1-3 years supervisory retail experience, a Bachelor’s degree, strong communication, and a commitment to customer service excellence, diversity, and community engagement. Join a team dedicated to serving local customers and improving community outcomes.

Qualifications

• 1-3 years of supervisory or leadership experience, preferably in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Strong ability to influence and communicate effectively across different functions

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
• Develop training completion of all Customer Service department team members and monitor performance
• Foster a culture of diversity and inclusion within the team
• Engage and retain associates by fostering a positive work environment
• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner
• Cultivate a culture of excellence in customer service, providing best-in-class service
• Identify opportunities for process optimization and implement solutions
• Manage departmental budgets, expenses, and financial targets to achieve profitability goals
• Conduct regular safety audits and training sessions

Skills

Supervisory experience

Leadership

Customer service

Retail operations knowledge

Communication

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Springfield, MA seeks a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, drive sales and profitability, and ensure safety and sanitation standards across the store.

The role requires 1-3 years supervisory retail experience, a Bachelor’s degree, strong communication, and a commitment to customer service excellence, diversity, and community engagement. Join a team dedicated to serving local customers and improving community outcomes.