Retail Customer Experience & Merchandising Specialist

The TJX Companies, Inc.; Rogers (AR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Medical/dental/vision insurance

Job summary

The TJX Companies, Inc. HomeGoods store in Rogers, AR is hiring to deliver a high-quality customer experience in a fast-paced retail setting. You will interact with customers, use store policies, promote loyalty programs, and help keep the store clean and organized.

Responsibilities include processing transactions, supporting merchandising standards, and participating in safety and loss-prevention initiatives. The role requires strong communication, multitasking, and flexibility with scheduling.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Lifting heavy objects

Teamwork

Retail experience

Job description

The TJX Companies, Inc. HomeGoods store in Rogers, AR is hiring to deliver a high-quality customer experience in a fast-paced retail setting. You will interact with customers, use store policies, promote loyalty programs, and help keep the store clean and organized.

Responsibilities include processing transactions, supporting merchandising standards, and participating in safety and loss-prevention initiatives. The role requires strong communication, multitasking, and flexibility with scheduling.