Retail Customer Experience Leader

Winners Merchants International, L.P.; Murfreesboro (TN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays

Job summary

Winners Merchants International, L.P. is seeking a front-of-store supervisor at our Murfreesboro, TN location to lead Associates and deliver exceptional customer service. You will promote loyalty programs, manage register coverage, and coach team members to maintain a welcoming, organized store environment.

The role requires strong communication, merchandising knowledge, and the ability to work nights and weekends. Training peers and ensuring compliance with policies are key responsibilities.

Qualifications

• Experience retail leadership or supervisory duties.
• Ability to train Associates on front-end procedures.
• Strong customer service focus and integrity.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store.
• Promotes loyalty programs and drives customer engagement.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Ensures adherence to labor laws and store policies.
• Trains and coaches Associates on front-end principles.

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Team leadership

Training others

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Winners Merchants International, L.P. is seeking a front-of-store supervisor at our Murfreesboro, TN location to lead Associates and deliver exceptional customer service. You will promote loyalty programs, manage register coverage, and coach team members to maintain a welcoming, organized store environment.

The role requires strong communication, merchandising knowledge, and the ability to work nights and weekends. Training peers and ensuring compliance with policies are key responsibilities.