Retail Customer Experience Lead

Carhartt, Inc.; Town of Amherst (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Carhartt, Inc. is seeking a on-site Retail Associate for our D2C department in the Town of Amherst. This role reports to the Store Leader and operates in a non-exempt, on-site capacity with responsibilities spanning consumer experience, merchandising, and community engagement.

The ideal candidate has 1 year of retail supervisory experience and strong skills in staff coaching, training, and collaboration, supported by solid PC proficiency including POS systems and Microsoft Office.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Associate coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards while contributing towards profitability and safety.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information, local competition, events, etc.
• Support revenue-building strategies set by Corporate and Store Leader and monitor performance metrics to achieve store goals.
• Assist the Store Leader with external partnerships and event promotions for the store.
• Support execution of community engagement events.
• Engage with local community and bring forth ideas to grow brand awareness.
• Assist with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Skills

Retail supervision

Customer service

Merchandising

Inventory control

Loss prevention

Staffing & coaching

Organizational skills

Communication skills

Education

HS diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Carhartt, Inc. is seeking a on-site Retail Associate for our D2C department in the Town of Amherst. This role reports to the Store Leader and operates in a non-exempt, on-site capacity with responsibilities spanning consumer experience, merchandising, and community engagement.

The ideal candidate has 1 year of retail supervisory experience and strong skills in staff coaching, training, and collaboration, supported by solid PC proficiency including POS systems and Microsoft Office.