Retail Experience Leader: Elevate Customer Connections

Carhartt, Inc.; Gurnee (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Carhartt, Inc. is seeking a on-site Retail Associate Supervisor to support the Store Leader and Assistant Store Leader, delivering the Carhartt customer experience and upholding visual standards.

You will engage with the local community, recruit talent, coordinate events, and help drive store profitability while maintaining safety and operational standards. Requires HS diploma or GED and retail supervisory experience; strong communication and team skills are essential.

Qualifications

• HS Diploma or GED required; college degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Strong organization and communication skills; teamwork.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Deliver exceptional consumer experiences that are engaging, efficient, and personalized.
• Support Store Leader with consumer experience programs, visual merchandising, and standards.
• Foster a positive, collaborative team environment.
• Train, coach, and provide feedback to associates for growth.
• Ensure store controls and operating standards are followed while supporting profitability.
• Communicate operations data, product information, and local market trends to leadership.
• Support revenue-building strategies and monitor performance to meet store goals.
• Assist with partnerships and promotions for the store.
• Support community engagement events and grow brand awareness.
• Recruiting and identifying potential talent; advocate development.
• Own personal development and professional growth.

Skills

Retail supervisory

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Training & development

Organization

Communication skills

Team collaboration

POS systems

Microsoft Office

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Carhartt, Inc. is seeking a on-site Retail Associate Supervisor to support the Store Leader and Assistant Store Leader, delivering the Carhartt customer experience and upholding visual standards.

You will engage with the local community, recruit talent, coordinate events, and help drive store profitability while maintaining safety and operational standards. Requires HS diploma or GED and retail supervisory experience; strong communication and team skills are essential.