On-Site Retail Experience Leader: Customer Engagement & Training

Carhartt, Inc.; Buffalo (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Life insurance

401(k) with employer matching

Paid time off

Job summary

Carhartt, Inc. is seeking a Retail Associate at our Buffalo NY area location to drive exceptional customer experiences and support daily store operations.

This on-site role emphasizes leadership, teamwork, and adherence to Carhartt standards to build lasting relationships with customers. The ideal candidate will have supervisory experience in retail, strong communication skills, and proficiency with POS and Microsoft Office.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Counseling

Training

Organization

Communication

POS systems

Microsoft Office

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Carhartt, Inc. is seeking a Retail Associate at our Buffalo NY area location to drive exceptional customer experiences and support daily store operations.

This on-site role emphasizes leadership, teamwork, and adherence to Carhartt standards to build lasting relationships with customers. The ideal candidate will have supervisory experience in retail, strong communication skills, and proficiency with POS and Microsoft Office.