Retail Customer Experience Expert

Ross Dress for Less; Alpharetta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate in Alpharetta, Georgia. The role focuses on delivering a positive shopping experience, greeting Customers, assisting with merchandise, and maintaining store presentation. You will work to keep the sales floor safe, clean, and organized while upholding Ross brand standards.

Candidates should demonstrate strong customer service, communication skills, and basic math abilities, with flexibility to perform various tasks across store operations as needed.

Qualifications

• Ability to communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Maintains a safe and secure shopping environment for everyone.
• Greets Customers and assists with merchandise and questions in a polite and knowledgeable manner.
• Responds promptly to Customer Service calls and issues, escalating to Store Leadership when needed.
• Represents and supports the Ross brand at all times.
• Performs cleaning tasks to maintain a neat, well‑presented store and restrooms.

Skills

Customer service

Communication skills

Basic math

Job description

Ross Stores, Inc. is seeking a Retail Associate in Alpharetta, Georgia. The role focuses on delivering a positive shopping experience, greeting Customers, assisting with merchandise, and maintaining store presentation. You will work to keep the sales floor safe, clean, and organized while upholding Ross brand standards.

Candidates should demonstrate strong customer service, communication skills, and basic math abilities, with flexibility to perform various tasks across store operations as needed.