Guest Experience Retail Associate

Ross Stores, Inc.; Georgia; On-site; USD 24,000 - 32,000; Full time

Job summary

Ross Stores, Inc. in Georgia is seeking a Retail Associate to help customers, greet shoppers, and maintain a clean, organized selling floor while supporting store colleagues.

You will assist customers with merchandise, answer questions, process transactions, stock shelves, and follow safety and loss-prevention guidelines to protect people and merchandise. The role emphasizes reliability, teamwork, and a friendly, professional appearance consistent with Ross brand standards.

Qualifications

• Effective communication with customers, associates, and leadership.
• Ability to perform basic mathematical calculations used in retail.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains awareness on the sales floor to create a safe shopping environment, keeping exits clear.
• Treats customers and associates with respect and courtesy; remains friendly and professional.
• Assists customers with merchandise and answers questions in a polite, knowledgeable manner.
• Greets customers with eye contact and a friendly demeanor; thanks customers at checkout.
• Handles customer service inquiries and escalates to Store Leadership when needed.
• Maintains professional appearance and adheres to the dress code.
• Performs cleaning, stocking, and merchandising to maintain a neat, well-presented store.
• Expedites received merchandise to the floor according to guidelines and brand standards.
• Follows loss prevention policies and MOS procedures to protect assets.

Skills

Effective communication with customers

Basic arithmetic

Job description

Ross Stores, Inc. in Georgia is seeking a Retail Associate to help customers, greet shoppers, and maintain a clean, organized selling floor while supporting store colleagues.

You will assist customers with merchandise, answer questions, process transactions, stock shelves, and follow safety and loss-prevention guidelines to protect people and merchandise. The role emphasizes reliability, teamwork, and a friendly, professional appearance consistent with Ross brand standards.