Retail Customer Experience Associate — Growth & Discounts

The TJX Companies, Inc.; Raleigh (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, is hiring a Customer Service Associate to deliver a highly satisfied customer experience, maintain a clean, organized store, and support multiple areas as needed. You will ring purchases, promote loyalty programs, and adhere to loss prevention standards.

The role requires excellent service, strong communication, attention to detail, and the ability to lift heavy objects.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes and unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains merchandising standards and prepares merchandise for the floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Attention to detail

Multi-tasking

Job description

Marshalls, part of The TJX Companies, is hiring a Customer Service Associate to deliver a highly satisfied customer experience, maintain a clean, organized store, and support multiple areas as needed. You will ring purchases, promote loyalty programs, and adhere to loss prevention standards.

The role requires excellent service, strong communication, attention to detail, and the ability to lift heavy objects.