Merchandise & Customer Experience Associate

The TJX Companies, Inc.; St. Clairsville (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Bereavement

401(k) contributions

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Scholarship program

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, is seeking a team-oriented associate to deliver exceptional customer service in a fast-paced retail environment. You will engage with customers, maintain a clean and organized store, and support merchandising and loss-prevention efforts.

This role may involve cross-training across departments to meet business needs. We value strong communication, adaptability, and teamwork, with a willingness to work a flexible schedule and lift heavy items as required.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills.
• Ability to multitask effectively.
• Adaptable to changes and unexpected situations.
• Ability to lift heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Model customer experience best practices with customers.
• Maintain store cleanliness and merchandising standards.
• Accurately process purchases, returns, and cash handling.
• Promote credit and loyalty programs.
• Assist in store recovery and safety programs.
• Support labor policies and loss prevention standards.
• Assist in cross-trained store roles as needed.

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, is seeking a team-oriented associate to deliver exceptional customer service in a fast-paced retail environment. You will engage with customers, maintain a clean and organized store, and support merchandising and loss-prevention efforts.

This role may involve cross-training across departments to meet business needs. We value strong communication, adaptability, and teamwork, with a willingness to work a flexible schedule and lift heavy items as required.