Retail Customer Experience Associate | Growth & Benefits

The TJX Companies, Inc.; Town of Henrietta (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation support

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls is seeking a customer-focused team member to deliver an outstanding shopping experience. You will engage with customers, maintain store cleanliness, and follow cash handling procedures while supporting store operations and merchandising standards.

The role emphasizes adaptability, reliability, and a positive attitude to help meet business needs. A flexible schedule is required to support peak hours and events in the Henrietta, NY location.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Job description

Marshalls is seeking a customer-focused team member to deliver an outstanding shopping experience. You will engage with customers, maintain store cleanliness, and follow cash handling procedures while supporting store operations and merchandising standards.

The role emphasizes adaptability, reliability, and a positive attitude to help meet business needs. A flexible schedule is required to support peak hours and events in the Henrietta, NY location.