Retail Customer Experience Associate

The TJX Companies, Inc.; Erie (Erie County); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Bereavement leave

Scholarship program

Cell phone discounts

Job summary

Marshalls at USA Marshalls Store 0476 Erie PA is seeking team-focused associates to deliver exceptional customer experiences. You will engage customers, maintain a clean store, and support merchandising and store operations, including handling purchases, returns, and loss-prevention procedures.

The role emphasizes strong communication, the ability to multi-task, and adherence to store policies. A flexible schedule to meet business needs and a positive, collaborative mindset are essential.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Attention to detail

Teamwork

Retail experience

Job description

Marshalls at USA Marshalls Store 0476 Erie PA is seeking team-focused associates to deliver exceptional customer experiences. You will engage customers, maintain a clean store, and support merchandising and store operations, including handling purchases, returns, and loss-prevention procedures.

The role emphasizes strong communication, the ability to multi-task, and adherence to store policies. A flexible schedule to meet business needs and a positive, collaborative mindset are essential.