Retail Customer Experience Associate — Flexible Schedule

The TJX Companies, Inc.; Braintree (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

Homesense at The TJX Companies, Inc. in United States (Braintree, MA) is hiring to deliver a high-quality customer experience on the sales floor. You will interact with customers, handle purchases, promote savings programs, and maintain the store’s clean, organized environment.

Responsibilities include following procedures, supporting loss prevention, and assisting in merchandise prep. The role requires good communication, multitasking, and teamwork in a fast-paced retail setting.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

Homesense at The TJX Companies, Inc. in United States (Braintree, MA) is hiring to deliver a high-quality customer experience on the sales floor. You will interact with customers, handle purchases, promote savings programs, and maintain the store’s clean, organized environment.

Responsibilities include following procedures, supporting loss prevention, and assisting in merchandise prep. The role requires good communication, multitasking, and teamwork in a fast-paced retail setting.