Retail Customer Experience Associate — Discount & Growth

The TJX Companies, Inc.; Glenwood Springs (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program

Health benefits

401(k) matching

Shopping and cell phone discounts

Job summary

Marshalls at USA Marshalls Store 1433 Glenwood Springs CO is seeking team members to deliver a high-quality customer experience and maintain an organized, welcoming store environment. You will engage with customers, perform cash handling, and participate in loss-prevention and safety programs.

The role emphasizes strong communication, multi-tasking, adaptability, and teamwork, with opportunities to support various store areas and benefit from associate discounts and comprehensive benefits.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls at USA Marshalls Store 1433 Glenwood Springs CO is seeking team members to deliver a high-quality customer experience and maintain an organized, welcoming store environment. You will engage with customers, perform cash handling, and participate in loss-prevention and safety programs.

The role emphasizes strong communication, multi-tasking, adaptability, and teamwork, with opportunities to support various store areas and benefit from associate discounts and comprehensive benefits.