Retail Customer Experience Associate

Michaels Stores; State College (Centre County); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Team Member in STATE COLLEGE, PA to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience.

You will participate in truck unload, stocking, and planogram duties while supporting omnichannel processes like Buy Online Pickup in Store and Ship From Store. The role emphasizes customer engagement, merchandise replenishment, and adherence to store policies, with opportunities to cross-train in Custom Framing selling and

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Provide fast and friendly checkout experience with cash handling to standards.
• Engage customers in Rewards program and Private Label Credit Card enrollments.
• Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store.
• Participate in truck unload, stocking, and planogram (POGs).
• Complete merchandise recovery and in-stock maintenance.
• Support shrink and safety programs and follow SOPs and company policies.
• Cross-train in Custom Framing selling and production.

Skills

Customer service

Cash handling

BOPIS/SFS

Merchandise recovery

Stocking

Store maintenance

Job description

The Michaels Companies Inc. is seeking a Team Member in STATE COLLEGE, PA to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience.

You will participate in truck unload, stocking, and planogram duties while supporting omnichannel processes like Buy Online Pickup in Store and Ship From Store. The role emphasizes customer engagement, merchandise replenishment, and adherence to store policies, with opportunities to cross-train in Custom Framing selling and