Retail Customer Experience Associate

The TJX Companies, Inc.; Linden (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Job summary

Marshalls in Linden, NJ is seeking a Store Associate to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store, and following operational standards.

You may be cross-trained across store areas to support business needs, promote credit and loyalty programs, and uphold merchandising, safety, and loss-prevention practices while contributing to a positive team culture.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Model established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

customer service

flexible schedule

communication

multi-tasking

adaptable

retail experience

Job description

Marshalls in Linden, NJ is seeking a Store Associate to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store, and following operational standards.

You may be cross-trained across store areas to support business needs, promote credit and loyalty programs, and uphold merchandising, safety, and loss-prevention practices while contributing to a positive team culture.