Retail Customer Experience Associate — Flexible Schedule

The TJX Companies, Inc.; Fayetteville (GA); On-site; USD 18,253 - 18,942; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Employee referral bonuses

Job summary

Marshalls is hiring a Customer Experience Associate to deliver a highly satisfying shopping experience. You will engage with customers, maintain a clean store, and support operations across sales, merchandise handling, and loss prevention.

Cross-training may occur to support business needs. You will promote credit/loyalty programs, follow procedures, and uphold a positive store culture with teamwork, integrity, and respect.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.
• Open Availability, Weekend Availability.
• 7a-12pm and 5p-10p.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Flexible schedule

Job description

Marshalls is hiring a Customer Experience Associate to deliver a highly satisfying shopping experience. You will engage with customers, maintain a clean store, and support operations across sales, merchandise handling, and loss prevention.

Cross-training may occur to support business needs. You will promote credit/loyalty programs, follow procedures, and uphold a positive store culture with teamwork, integrity, and respect.