Retail Customer Experience Associate

Dollar Tree; Franklin (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Franklin, MA is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

You will assist customers with questions, handle transactions at the register, stock shelves, unload shipments, and maintain a clean, safe store environment. This part-time role emphasizes friendly service and teamwork.

Paid training and employee discounts are among benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail or service industry experience preferred.
• Ability to follow instructions and interpret procedures.
• Lifts 30–50 lbs and stands/walks for long periods.
• Excellent customer service and relationship management skills.
• Strong organizational and communication abilities.
• Good problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cash security and protect company assets.
• Keep the store stocked and recover merchandise.
• Receive merchandise and unload trucks; stock replenishment.
• Maintain a clean, safe, and respectful store environment.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Ability to lift 30-50 lbs

Education

High school diploma or equivalent

Job description

Dollar Tree in Franklin, MA is seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

You will assist customers with questions, handle transactions at the register, stock shelves, unload shipments, and maintain a clean, safe store environment. This part-time role emphasizes friendly service and teamwork.

Paid training and employee discounts are among benefits.