Retail Customer Experience Associate

Dollar General; Frankfort (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance options

401(k) savings plan

Paid sick leave

Vacation benefits

Job summary

Dollar General is seeking a Team Member at Popshelf to deliver outstanding customer service, stock and merchandise displays, operate cash registers, and maintain a clean, safe store environment.

You will assist customers, follow merchandising guidelines, and help with daily store tasks to maximize sales and protect company assets. This role involves standing, lifting up to 40 pounds, and fast-paced duties in a retail setting.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Effective interpersonal and oral communication skills.
• Ability to read and follow planograms and merchandising guides.
• Knowledge of basic cash handling procedures.
• Basic mathematical skills.
• Ability to perform cash register functions.
• Ability to stock and display merchandise.

Responsibilities

• Provide superior customer service to exceed the customer's expectations.
• Possess product knowledge and use of selling techniques to enhance the customer experience.
• Maintain a safe, clean and well-organized store environment that delights our customers.
• Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• Rotate product to create eye-catching displays to drive sales.
• Complete daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Condense and reset displayed merchandise and conduct daily recovery to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the SOP manual and Employee Handbook.
• Operate cash register(s) and scanner to itemize and total customer's purchase, collect payment and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self-checkout process at multiple register terminals simultaneously.
• Follow merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build displays.
• Clean the store, take out trash, dust and mop floors, clean restroom and receiving room, and help set up sidewalk displays.

Skills

Interpersonal communication

Cash handling

Planogram adherence

Basic math

Cash register operation

Stocking & merchandising

Education

High school diploma or equivalent

Job description

Dollar General is seeking a Team Member at Popshelf to deliver outstanding customer service, stock and merchandise displays, operate cash registers, and maintain a clean, safe store environment.

You will assist customers, follow merchandising guidelines, and help with daily store tasks to maximize sales and protect company assets. This role involves standing, lifting up to 40 pounds, and fast-paced duties in a retail setting.