Retail Customer Experience Associate

The TJX Companies, Inc.; Deerfield (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Life insurance

Paid holidays

Paid parental leave

Job summary

Marshalls at The TJX Companies, Inc. is hiring to deliver a high-quality customer experience in a fast-paced store environment. You will engage with customers, process purchases, and support merchandising and store cleanliness to uphold our standards.

Join a Fortune 100 company known as the world’s leading off-price retailer. This role emphasizes teamwork, inclusive culture, and opportunities for growth across Home Offices, Distribution Centers, and Retail Stores.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multitasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Heavy lifting

Teamwork

Job description

Marshalls at The TJX Companies, Inc. is hiring to deliver a high-quality customer experience in a fast-paced store environment. You will engage with customers, process purchases, and support merchandising and store cleanliness to uphold our standards.

Join a Fortune 100 company known as the world’s leading off-price retailer. This role emphasizes teamwork, inclusive culture, and opportunities for growth across Home Offices, Distribution Centers, and Retail Stores.