Retail Customer Experience Associate

The TJX Companies, Inc.; Cedar Hill (TX); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare options

Paid time off

Job summary

HomeGoods, part of The TJX Companies, Inc., in Cedar Hill, TX, is seeking a Customer Experience Associate to deliver a highly satisfied customer experience and maintain a clean, organized store. You may support multiple areas to meet business needs and participate in loss prevention, merchandising, and checkout procedures.

The role requires flexible scheduling, strong communication, and a customer-first mindset.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills.
• Capable of multitasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Multitasking

Adaptability

Heavy lifting

Retail experience

Job description

HomeGoods, part of The TJX Companies, Inc., in Cedar Hill, TX, is seeking a Customer Experience Associate to deliver a highly satisfied customer experience and maintain a clean, organized store. You may support multiple areas to meet business needs and participate in loss prevention, merchandising, and checkout procedures.

The role requires flexible scheduling, strong communication, and a customer-first mindset.