Retail Customer Champion & Framing Specialist

Michaels Stores; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discounts

Job summary

Michaels is seeking a Store Team Member to assist customers, process transactions, and support omnichannel services in a fast paced retail setting.

Responsibilities include stocking, merchandising, and participating in BOPIS/SFS processes while maintaining a clean, organized, and safe store environment for shoppers and team members. Experience in retail or customer service is preferred.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Preferred Knowledge/Skills/Abilities
• Other duties as assigned

Skills

Customer service

Job description

Michaels is seeking a Store Team Member to assist customers, process transactions, and support omnichannel services in a fast paced retail setting.

Responsibilities include stocking, merchandising, and participating in BOPIS/SFS processes while maintaining a clean, organized, and safe store environment for shoppers and team members. Experience in retail or customer service is preferred.