Retail Customer Care & Merchandising Associate

The TJX Companies, Inc.; Santa Cruz (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health/dental/vision benefits

Job summary

Marshalls in Santa Cruz, CA is seeking team members to deliver outstanding customer service, maintain a clean store, and support various store operations. You may be cross-trained across departments to support business needs and ensure a positive shopping experience for customers.

Ideal candidates show excellent communication, multitasking ability, and a proactive attitude. The role requires a flexible schedule, physical stamina, and collaboration with peers and supervisors.

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking in a fast-paced environment.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodations.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean store environment.
• Ring customer purchases and returns accurately and count change per procedures.
• Promote credit and loyalty programs.
• Prepare merchandise for floor following company standards.
• Participate in store recovery and maintain store cleanliness.
• Support loss prevention and safety operations.
• Assist in other store areas as needed.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Physical stamina

Teamwork

Retail experience

Job description

Marshalls in Santa Cruz, CA is seeking team members to deliver outstanding customer service, maintain a clean store, and support various store operations. You may be cross-trained across departments to support business needs and ensure a positive shopping experience for customers.

Ideal candidates show excellent communication, multitasking ability, and a proactive attitude. The role requires a flexible schedule, physical stamina, and collaboration with peers and supervisors.