Retail Counter Sales

Pick Your Part; Charlotte (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Pick Your Part in Charlotte, NC seeks a customer-focused associate for in-person sales and parts identification. You will guide walk-in customers, operate POS systems, and coordinate with yard staff to locate vehicles parts.

The role requires strong communication, attention to detail, and the ability to work a flexible schedule, including weekends, with prior automotive experience preferred.

Qualifications

• Strong customer service background required.
• Effective communication essential.
• High School/GED preferred; college coursework a plus.
• Prior automotive experience and knowledge of auto parts preferred.
• 2–3 years of prior customer service experience preferred.

Responsibilities

• In-Person Sales: serve walk-in retail and wholesale customers with quality help.
• Parts Identification: use inventory software to locate exact vehicle matches.
• Sales: manage front counter, process cash and card transactions.
• Yard Coordination: coordinate with parts pullers to retrieve requested parts.
• Merchandising & Displays: set up and maintain displays to drive impulse sales.
• Core & Returns Management: inspect returns and process credits or warranty claims.
• Assumes other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem-solving

Flexible schedule

Education

High School diploma or GED

Job description

Description

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
• Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.