Retail Contingent: Stockroom & Customer Service

Tapestry (Coach/Kate Spade); Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kate Spade New York is seeking a Sales Support Associate to ensure an organized, customer-ready store by managing deliveries, stocking, and supporting daily floor replenishment. The role emphasizes teamwork, strong client service, and the ability to engage multiple customers in a fast-paced environment.

You will maintain stockroom and selling floor organization, assist with price changes, and help achieve shrinkage and cleanliness standards while supporting omni/virtual selling initiatives.

Qualifications

• Previous retail service experience; passion for retail and the service industry.
• Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.
• Strong communication and an elevated sense of personal style.
• Social media awareness and willingness to learn omni/virtual selling techniques.

Responsibilities

• Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
• Organize and maintain accessibility of merchandise in stockroom and selling floor.
• Maintain knowledge of stock levels, unit counts, and sales performance.
• Support floor moves and ensure selling floor is consistently stocked throughout the day.
• Execute price changes and markdowns as required.

Skills

Retail experience

Communication skills

Teamwork

Customer service

English proficiency

Job description

Kate Spade New York is seeking a Sales Support Associate to ensure an organized, customer-ready store by managing deliveries, stocking, and supporting daily floor replenishment. The role emphasizes teamwork, strong client service, and the ability to engage multiple customers in a fast-paced environment.

You will maintain stockroom and selling floor organization, assist with price changes, and help achieve shrinkage and cleanliness standards while supporting omni/virtual selling initiatives.