Retail Consultant

Express Services California LLC; Moreno Valley (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly + commission

Bonuses

Employee discounts

Job summary

Express Services California LLC in Moreno Valley is seeking a motivated Retail Sales Associate to help customers select wireless devices, plans, and accessories. You will engage customers, demonstrate product features, and process transactions in a fast-paced store.

The role offers hourly pay with commission, ongoing sales training, and opportunities for career advancement. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of retail or sales experience preferred (wireless industry a plus).
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer and POS system proficiency.

Responsibilities

• Engage customers to understand their wireless needs and recommend appropriate products and services
• Walk from behind the register (when safe to do so) to engage customers on the sales floor
• Sell mobile devices, rate plans, accessories, and protection plans
• Meet or exceed individual and store sales targets (activations, upgrades, accessory attach rate, etc.)
• Demonstrate product features and educate customers on device functionality
• Maintain knowledge of current promotions, pricing, and carrier updates
• Accurately process transactions, activations, upgrades, and account changes
• Resolve customer concerns and provide post-sale support
• Maintain store appearance, merchandising standards, and inventory accuracy
• Perform cleaning duties for front and back of house
• Follow company policies, procedures, and compliance requirements
• Promote positive reviews on google and carrier surveys
• Promote referrals and repeat customers

Skills

Interpersonal skills

Communication skills

Retail sales experience

Education

High school diploma or equivalent

Job description

Key Responsibilities

Engage customers to understand their wireless needs and recommend appropriate

products and services

Walk from behind the register (when safe to do so) to engage customers on the sales

floor

Sell mobile devices, rate plans, accessories, and protection plans

Meet or exceed individual and store sales targets (activations, upgrades, accessory

attach rate, etc.)

Demonstrate product features and educate customers on device functionality

Maintain knowledge of current promotions, pricing, and carrier updates

Accurately process transactions, activations, upgrades, and account changes

Resolve customer concerns and provide post-sale support

Maintain store appearance, merchandising standards, and inventory accuracy

Perform cleaning duties for front and back of house

Follow company policies, procedures, and compliance requirements

Promote positive reviews on google and carrier surveys

Promote referrals and repeat customers

Sales & Performance Expectations

Achieve monthly sales goals for:

• New line activations


• Upgrades


• Accessory sales


• Revenue

Maintain high customer satisfaction scores

Participate in ongoing sales training and coaching

Qualifications

High school diploma or equivalent required

1+ year of retail or sales experience preferred (wireless industry a plus)

Strong interpersonal and communication skills

Ability to work flexible hours, including evenings, weekends, and holidays

Basic computer and POS system proficiency

Preferred Skills

Experience with wireless carriers

Proven track record of meeting or exceeding sales targets

Ability to upsell and cross-sell effectively

Bilingual skills (a plus, depending on market)

Compensation & Benefits

Hourly base pay + commission

Performance-based bonuses and incentives (spiAs)

Opportunities for career growth and advancement

Employee discounts on wireless products and services

Work Environment

Retail store setting with high customer interaction

Standing for extended periods

Fast-paced, goal-driven environment

Inventory counts & cash handling skills

Physical Requirements

Ability to stand for long periods

Ability to lift up to 25 lbs

Manual dexterity for handling devices and accessories

Ability to perform cleaning and organization activities

Equal Opportunity Statement

We are an equal opportunity employer and value diversity. All employment decisions are

based on qualifications, merit, and business needs.