Front Desk Concierge & Customer Experience Specialist

JCC Chicago; Northbrook (IL); On-site; USD 2,445,000 - 2,583,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with employer match

Life insurance and disability coverage

Paid time off and holidays observed

Employee Assistance Program (EAP)

Job summary

JCC Chicago in Northbrook is seeking a part-time front desk associate to support the Engagement department. You will greet members and guests, process registrations and payments, and act as a concierge for staff and visitors, guiding them to programs and services.

The role requires a high school diploma, strong customer-service skills, and the ability to handle multiple tasks in a fast-paced environment. Proficiency with Word, Excel, and CRM systems is expected, with training provided.

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred.
• Experience in administrative support in a highly customer service–oriented environment.
• Previous experience in a sales role and/or busy front office operations helpful.
• Intermediate proficiency in Microsoft Word, Excel, Salesforce, or similar CRM databases; paid training provided.

Responsibilities

• Greet members and visitors; provide concierge-level front desk support.
• Process registrations and payments; handle cash, checks, and cards per standards.
• Support the Engagement department with daily, weekly, and monthly projects.
• Maintain door access and attendee check-in using the JCC operating system.

Skills

Customer service

Multitasking

Organizational skills

Teamwork

Communication

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Word

Excel

Salesforce

CRM databases

Job description

JCC Chicago in Northbrook is seeking a part-time front desk associate to support the Engagement department. You will greet members and guests, process registrations and payments, and act as a concierge for staff and visitors, guiding them to programs and services.

The role requires a high school diploma, strong customer-service skills, and the ability to handle multiple tasks in a fast-paced environment. Proficiency with Word, Excel, and CRM systems is expected, with training provided.