Retail Computer Technician: Repair, Service & Commission

Micro Center, Inc.; New York (NY); Hybrid; USD 22,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians to join our team in New York. You will deliver in-store consultations, troubleshoot devices, and guide customers through service options to create lifelong relationships.

The role includes diagnosing hardware and software issues, assembling custom builds, and maintaining accurate inventory while handling transactions and communicating status updates across channels.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers and electronic devices sold in the store
• Recommend service solutions including data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failures or software problems on desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by the BYO sales team
• Understand and utilize technical manuals and vendor certifications, staying up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and keep the department clean and inventory accurately tracked
• Provide timely, complete, and accurate information to customers via face-to-face, telephone, text, and email regarding their service event

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Technical knowledge

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT & ACiT certifications

Job description

Micro Center is seeking self-motivated Retail Computer Technicians to join our team in New York. You will deliver in-store consultations, troubleshoot devices, and guide customers through service options to create lifelong relationships.

The role includes diagnosing hardware and software issues, assembling custom builds, and maintaining accurate inventory while handling transactions and communicating status updates across channels.