Retail Computer Technician: High-Earning Tech & Care

Micro Center; Austin (TX); On-site; USD 20,664 - 48,216; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Employee Discount Program

Tuition Reimbursement

401(k) with Company Match

Vendor and Company Training

Career Growth Opportunities

Job summary

MICRO CENTER in Austin, TX is seeking self-motivated Retail Computer Technicians to join our new store. Starting at $15/hour base pay with productivity incentives to raise hourly rates to $18–$35 plus SPIFFs, with uncapped earning potential for team members who deliver great service.

You’ll split time between the service counter and shop floor, diagnosing devices, guiding customers through service options, and maintaining service standards while building lasting relationships.

Qualifications

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

Skills

Customer service

Communication

Multi-tasking

Technical troubleshooting

Education

High School diploma or equivalent

Job description

MICRO CENTER in Austin, TX is seeking self-motivated Retail Computer Technicians to join our new store. Starting at $15/hour base pay with productivity incentives to raise hourly rates to $18–$35 plus SPIFFs, with uncapped earning potential for team members who deliver great service.

You’ll split time between the service counter and shop floor, diagnosing devices, guiding customers through service options, and maintaining service standards while building lasting relationships.