RETAIL COMPUTER TECHNICIAN

Micro Center; Columbus (OH); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible schedules

Employee discount program

Tuition reimbursement

401(k) plan with company match

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians in Columbus, Ohio, offering starting pay at $15 per hour with incentives up to $35 plus commissions.

The role involves providing troubleshooting and consultations to customers, with qualifications including a high school diploma and CompTIA A+ certification. Benefits include medical coverage, tuition reimbursement, and a 401(k) plan.

Qualifications

• One year of related computer service repair or technical customer service experience strongly preferred.
• Excellent communication and interpersonal skills.
• Physical ability to lift up to 50 lbs. and stand for prolonged periods.
• Availability for shifts before and after store open hours.

Responsibilities

• Provide in-person consultations and troubleshooting to customers.
• Recommend service solutions like data backups and anti-virus.
• Identify, diagnose, and document hardware or software failures.
• Assemble custom computers sold by our build-your-own sales team.
• Handle customer transactions and maintain accurate inventory tracking.

Skills

Customer service

Technical troubleshooting

Multitasking

Communication skills

Education

High school diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

We are currently seeking self‑motivated, results‑driven Retail Computer Technicians to join our team. This role starts at $15 per hour, with productivity incentives that can increase rates up to $18–$35 plus uncapped commissions.

Major Responsibilities

• Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers, computer‑related equipment, and other store products.
• Recommend service solutions such as data backups, anti‑virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware or software failures on desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by our build‑your‑own sales team.
• Utilize technical manuals and support resources while maintaining relevant certifications, staying current on retail products and technology.
• Handle cash till, customer transactions, and maintain a clean, organized department with accurate inventory tracking.
• Provide ongoing, accurate communication to customers via face‑to‑face, telephone, text, and email regarding repair status.

Education & Experience

• High school diploma or equivalent. One year of related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification, Apple ACMT/ACiT certifications, or willingness to attain certification within 90 days of hire (Apple certifications highly desirable).
• Excellent communication and interpersonal skills, with the ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs. and stand for prolonged periods.
• Availability for shifts before and after store open hours, including mornings, evenings, weekends, and holidays.

Benefits

• Medical, dental, and vision coverage for regular full‑time associates.
• Flexible schedules and competitive pay.
• Employee discount program, including friends and family discounts.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Vendor and company training opportunities.
• Career advancement opportunities.

Growth Opportunities

At Micro Center, employees are empowered to set goals, pursue excellence, and advance their careers through hard work, loyalty, competitive spirit, and unwavering commitment to the customer.

Micro Center is an Equal Opportunity Employer.