Retail Checkout & Customer Experience Specialist

The Michael's Companies; Newton (MA); On-site; USD 42,981,000 - 50,718,000; Full time

Job summary

Michaels in Newton, MA is seeking a store associate to deliver friendly customer service, help customers locate products, and operate a fast, accurate checkout. The role includes unloading trucks, stocking merchandise, and upholding planograms to keep the store well merchandised.

You will engage customers in the Rewards program and Private Label Credit Card enrollments, participate in omni-channel activities (BOPIS/SFS), and ensure SOP compliance while maintaining a positive store environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Cash handling and checkout accuracy required.

Responsibilities

• Provide friendly customer service and assist shoppers in finding products.
• Handle checkout with accuracy and courtesy.
• Assist with truck unloading, stocking, and maintaining planograms.
• Support BOPIS and Ship From Store processes.
• Engage customers in rewards programs and enrollment where appropriate.
• Maintain store recovery standards and SOP compliance.

Skills

Retail experience

Customer service

Cash handling

Tools

POS system

Job description

Michaels in Newton, MA is seeking a store associate to deliver friendly customer service, help customers locate products, and operate a fast, accurate checkout. The role includes unloading trucks, stocking merchandise, and upholding planograms to keep the store well merchandised.

You will engage customers in the Rewards program and Private Label Credit Card enrollments, participate in omni-channel activities (BOPIS/SFS), and ensure SOP compliance while maintaining a positive store environment.