Retail Cashier & Customer Experience Champion

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Massillon (OH); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a part-time Cashier/Sales Floor Associate in Massillon, OH. You will handle transactions, stock shelves, and build relationships with customers and donors in a friendly store environment.

Major responsibilities include cash handling, POS usage, inventory support, customer service excellence, and helping maintain a clean, organized selling floor. This role emphasizes safety and teamwork within the Donated Goods Retail program.

Qualifications

• Candidates should have strong math skills and comfort with basic computer use.
• Customer service skills and a friendly disposition are essential.
• Retail experience is preferred but not mandatory.
• Ability to recognize color shades and apparel inspection is helpful.
• HS diploma or GED preferred; may be required for some roles.

Responsibilities

• Ensures 100% donor and customer satisfaction.
• Itemizes purchases on the POS system, handles cash and makes change, and implements agency programs (e.g., Round Up, Loyalty).
• Uses POS software to input starting and ending cash amounts and maintain accurate records.
• Handles customer disputes, performs exchanges per policy, and assists customers in a friendly manner.
• Assists in stock rotation, merchandising racks, shelves, and other displays in a presentable manner.
• Assists store leadership in training new personnel.
• Maintains a clean store, including shelves, dusting, vacuuming floors, and windows/mirrors.
• Assists with floor running, apparel rotation, and dressing-room upkeep.
• Follows all safety policies and works with the team to address safety concerns.
• Embraces DGR MODE Guiding Principles.
• Ends every transaction with: "You changed a life today, Thank you!"
• Performs other duties as assigned

Skills

Strength in mathematics

Experience with computers

Strong people and customer service

Prior retail experience

Identify shades and tones of color

High school diploma or GED

Education

High school diploma or GED

Job description

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a part-time Cashier/Sales Floor Associate in Massillon, OH. You will handle transactions, stock shelves, and build relationships with customers and donors in a friendly store environment.

Major responsibilities include cash handling, POS usage, inventory support, customer service excellence, and helping maintain a clean, organized selling floor. This role emphasizes safety and teamwork within the Donated Goods Retail program.