Cashier & Sales Floor Associate — Customer Champion

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Harter Heights (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Retirement plan with company match

Employee Assistance Program

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance

Paid holidays

Job summary

Goodwill Industries Of Gr. Cleveland & East Central Ohio Belden Village store is hiring a Cashier/Sales Floor Associate to deliver outstanding customer and donor service. This role includes operating the POS, processing transactions, and helping maintain an inviting sales floor.

Join a mission-driven team with benefits including paid time off, health coverage, retirement plan with company match, and opportunities to train new staff while supporting programs and community impact.

Qualifications

• Strong customer service and communication skills.
• Basic math skills and comfort handling cash.
• Prior retail experience preferred, but not required.
• Ability to identify quality, color tones, and merchandise categories.
• Experience with POS systems and basic computer skills a plus.

Responsibilities

• Deliver exceptional customer and donor service at every interaction.
• Operate the POS system, handle transactions, and maintain accurate cash records.
• Support programs such as Round Up and Good Points.
• Stock, rotate, and merchandise sales floor inventory.
• Maintain a clean, organized, and welcoming store environment.
• Assist with training new team members.
• Follow all agency policies, safety, and security procedures.
• End every transaction with a positive message: "You changed a life today-thank you!"

Skills

Customer service

Cash handling

POS experience

Retail experience

Teamwork

Job description

Goodwill Industries Of Gr. Cleveland & East Central Ohio Belden Village store is hiring a Cashier/Sales Floor Associate to deliver outstanding customer and donor service. This role includes operating the POS, processing transactions, and helping maintain an inviting sales floor.

Join a mission-driven team with benefits including paid time off, health coverage, retirement plan with company match, and opportunities to train new staff while supporting programs and community impact.