Cable & Internet Sales Specialist

astound; Kentucky; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Job summary

Astound is seeking a Retail Sales Representative to engage customers, explain pricing and packages, and promote our cable and data services at the retail center. You will demonstrate products, communicate promotions, and build rapport to match customers with the best package for their needs.

The role includes processing payments, updating records, and ensuring a positive customer experience. We're looking for friendly, outgoing individuals with strong communication skills, who can learn quickly,

Qualifications

• Phone customer support/service background in call center environment preferred.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
• Bilingual skills preferred.
• Friendly, enthusiastic and outgoing demeanor.
• Demonstrates knowledge of cable and data products and services.
• Ability to learn and retain information quickly.
• Demonstrates ability to diagnose and solve problems.
• Ability to follow direction and follow through.
• Good judgment and proactive decision-making skills.
• Ability to adapt to change.

Responsibilities

• Sell target products and packages and explain system prices, channels, services and packages to customers and potential customers.
• Demonstrate Astound's products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to customers.
• Establish rapport with visitors and match them with the right package.
• Review current service level and introduce new services as appropriate.
• Ensure customers have a positive experience and address issues promptly.

Skills

Phone handling

Interpersonal skills

Bilingual preferred

Customer service

Cable & data products knowledge

Problem solving

Adaptability

Telecom experience

Education

High school diploma or equivalent

Tools

Billing system

Job description

Astound is seeking a Retail Sales Representative to engage customers, explain pricing and packages, and promote our cable and data services at the retail center. You will demonstrate products, communicate promotions, and build rapport to match customers with the best package for their needs.

The role includes processing payments, updating records, and ensuring a positive customer experience. We're looking for friendly, outgoing individuals with strong communication skills, who can learn quickly,