Retail Brand Experience Associate

Old Navy; Byron Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with match

Employee stock purchase plan

Medical insurance

Dental/vision

Job summary

Old Navy in Byron Township, MI is seeking a Brand Associate to bring our store to life for customers. You’ll engage shoppers, educate them on products, and create a welcoming, on-brand experience across in-store and omnichannel channels.

You'll collaborate with leadership to meet store goals, participate in daily operations, handle fitting rooms and cash wrap, and maintain a neat, organized workspace while delivering friendly service.

Qualifications

• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced retail environment.
• Flexible schedule including holidays, evenings, and weekends.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Retail experience

Communication

Flexibility

Lifts up to 30 lbs

Retail technology

Tools

Retail technology

Job description

Old Navy in Byron Township, MI is seeking a Brand Associate to bring our store to life for customers. You’ll engage shoppers, educate them on products, and create a welcoming, on-brand experience across in-store and omnichannel channels.

You'll collaborate with leadership to meet store goals, participate in daily operations, handle fitting rooms and cash wrap, and maintain a neat, organized workspace while delivering friendly service.