Retail Branch Leader: Sales Growth & Service

F.N.B. Corporation; Cumberland (MD); On-site; USD 50,000 - 75,000; Full time

Job summary

F.N.B. Corporation is seeking an Assistant Branch Manager for its Retail unit. The role focuses on meeting customer needs in a branch environment, leading sales activities, and contributing to the growth of customer relationships.

The position emphasizes referral management, data quality, coaching of staff, and adherence to bank policies. It requires strong communication skills and a solid foundation in banking products and services.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Job description

F.N.B. Corporation is seeking an Assistant Branch Manager for its Retail unit. The role focuses on meeting customer needs in a branch environment, leading sales activities, and contributing to the growth of customer relationships.

The position emphasizes referral management, data quality, coaching of staff, and adherence to bank policies. It requires strong communication skills and a solid foundation in banking products and services.