Retail Branch Leader in Training

The Restaurant Store; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store invites an experienced Branch Manager to lead daily operations of a large retail location serving B2B customers. You will drive sales targets, oversee staffing, inventory control, and customer relations, while modeling company values and ensuring compliance with standards.

Responsibilities include building a high-performing team, scheduling, optimizing processes, and growing local memberships and TRS.com engagement.

Qualifications

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

Responsibilities

• Manage ~30,000sq.ft. warehouse / retail operation in business-to-business sales environment
• Achieve sales targets and ensure accountability with team against established budgets and KPIs
• Develop and train 25-40 team members to ensure consistent processes and procedures while role modeling our Company values
• Plan, evaluate, and optimize operations to be efficient and cost-effective
• Ensure that Company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions
• Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards
• Develop a 4- to 5-week work schedule for the store that is communicated 2 weeks in advance
• Understand and utilize a deep understanding of DISC profiling to build a cohesive and high-performing team
• Support Membership and Gold Membership growth year over year within the local market
• Support the growth and utilization of TRS.com across our customer base
• Create and identify marketing leads and opportunities within the local market that support future growth
• Manage the overall safety and maintenance needs of the building and equipment
• Identify charitable organizations to support within the local market

Skills

MS Office proficiency

Analytical & problem-solving

Verbal & written communication

Multitasking & deadline management

Service leadership

Diplomacy & emotional intelligence

Education

No degree required

Tools

CRM systems

Project management tools

Job description

The Restaurant Store invites an experienced Branch Manager to lead daily operations of a large retail location serving B2B customers. You will drive sales targets, oversee staffing, inventory control, and customer relations, while modeling company values and ensuring compliance with standards.

Responsibilities include building a high-performing team, scheduling, optimizing processes, and growing local memberships and TRS.com engagement.