Retail Branch Growth & Service Leader

First National Bank Of Pennsylvania; Winston-Salem (NC); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

First National Bank Of Pennsylvania seeks an Assistant Branch Manager in Winston-Salem to lead a retail team, drive referral-based sales, and ensure excellent customer service. The role emphasizes coaching staff, managing daily sales activity, and coordinating branch operations while maintaining strong compliance with bank policies.

The candidate will develop a referral network, promote product cross-selling, and utilize branch technology to deliver quality service and accurate data.

Competenze

• High School diploma or GED required.
• 2 years of related experience.
• Excellent customer service and communication skills.

Mansioni

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for referrals, customers, and applicants.
• Responsible for completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching and monitoring of sales results.
• Coordinates and completes operational duties such as scheduling, directing workflow, opening/closing, vault cash management, and policy adherence.
• Performs traditional teller transactions as needed.

Conoscenze

Customer service

Communication

Organization

Interpersonal skills

Detail oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking knowledge

Sales skills

Formazione

High School or GED

Strumenti

MS Word

MS Excel

MS PowerPoint

Descrizione del lavoro

First National Bank Of Pennsylvania seeks an Assistant Branch Manager in Winston-Salem to lead a retail team, drive referral-based sales, and ensure excellent customer service. The role emphasizes coaching staff, managing daily sales activity, and coordinating branch operations while maintaining strong compliance with bank policies.

The candidate will develop a referral network, promote product cross-selling, and utilize branch technology to deliver quality service and accurate data.