Retail Banking Supervisor

SustainableHR; Madison (WI); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Health savings account options

401(k) retirement plan

Profit-sharing opportunities

Annual incentive compensation program

Paid vacation

Paid holidays

Job summary

SustainableHR in Madison, WI seeks a Retail Banking Supervisor to lead and support retail banking operations across multiple branch locations. The role emphasizes customer service, coaching, and ensuring compliance with banking policies.

You will oversee daily activities, onboard and train staff, resolve escalated issues, and travel between branches as needed to strengthen relationships and drive performance.

Qualifications

• Minimum of 3 years in customer service, sales, and retail banking.
• Previous supervisory or leadership experience required.
• Associate degree, two-year college degree, or completion of a business/trade program.
• Strong coaching, leadership, and team-development abilities.
• Excellent interpersonal and communication skills with multiple stakeholder levels.
• Professionalism, integrity, diplomacy, and sound judgment.
• Strong problem-solving skills for complex or sensitive situations.
• Ability and willingness to travel between locations.

Responsibilities

• Lead and oversee daily retail banking operations across multiple branch locations.
• Resolve escalated customer concerns while maintaining high service levels.
• Coach, develop, and manage direct reports to improve productivity and performance.
• Onboard, train, and support retail banking employees.
• Monitor adherence to banking policies, procedures, and compliance.
• Serve as SME for retail banking transactions, products, services, and processes.
• Troubleshoot and resolve complex inquiries from customers, employees, and operations.
• Promote relationship development and opportunities to strengthen customer relationships.
• Support organizational goals and strategic retail banking initiatives.
• Participate in community activities and leadership opportunities to build relationships.
• Travel between branch locations as business needs require.

Skills

Customer service

Sales

Retail banking

Supervisory experience

Leadership

Communication

Travel

Education

Associate degree or equivalent

Job description

Retail Banking Supervisor

Location:Madison, WI
Salary Range: $68,000–$85,000 annually
Employment Type: Full-Time

Position Overview

We are seeking an experienced Retail Banking Supervisor to lead and support retail banking operations across multiple branch locations in Wisconsin. This position is ideal for a customer-focused banking professional who combines strong leadership skills with a commitment to operational excellence, relationship development, and exceptional service.

The Retail Banking Supervisor will oversee daily retail banking activities, coach and develop team members, resolve complex customer and operational issues, and help ensure consistent execution of banking policies, procedures, and compliance requirements.

Key Responsibilities

• Lead and oversee daily retail banking operations across multiple branch locations.

• Ensure a consistently high level of customer service while addressing and resolving escalated customer concerns.

• Coach, develop, and manage direct reports to improve productivity, performance, and operational effectiveness.

• Onboard, train, and support retail banking employees.

• Monitor adherence to applicable banking policies, procedures, and compliance requirements.

• Serve as a subject matter expert for retail banking transactions, products, services, and operational processes.

• Troubleshoot and resolve complex customer, employee, and operational inquiries.

• Promote relationship development and identify opportunities to strengthen customer relationships.

• Support organizational goals and strategic retail banking initiatives.

• Participate in community activities and leadership opportunities to build relationships and maintain visibility with current and prospective customers.

• Travel between branch locations as business needs require.

Qualifications

• Minimum of 3 years of demonstrated experience in customer service, sales, and retail banking.

• Previous supervisory or leadership experience required.

• Associate degree, two-year college degree, or completion of a specialized program of study through a business or trade school.

• Strong coaching, leadership, and team-development abilities.

• Excellent interpersonal and communication skills with the ability to work effectively with customers and employees at multiple levels.

• Demonstrated professionalism, integrity, credibility, diplomacy, and sound judgment.

• Strong problem-solving skills and the ability to effectively handle complex or sensitive situations.

• Ability and willingness to travel between assigned locations.

Compensation & Benefits

The anticipated salary range for this position is $68,000–$85,000 annually, depending on experience and qualifications.

Eligible employees may also receive a comprehensive benefits package that includes:

• Medical, dental, and vision insurance

• Life insurance

• Health savings account options

• 401(k) retirement plan

• Profit-sharing opportunities

• Annual incentive compensation program

• Paid vacation

• Paid holidays

Why Consider This Opportunity?

This is an opportunity to take on a visible leadership role within a growing, community-focused banking organization. You will have the ability to develop retail banking professionals, influence the customer experience, support multiple locations, and build meaningful relationships within the communities you serve.