VP Retail

Bank of Prairie du Sac; Town of Prairie du Sac (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of Prairie du Sac in Wisconsin seeks a dynamic leader to become Vice President of Retail Banking, with a clear path to oversee branch operations, customer experience, and performance across our network. You will mentor tellers and personal bankers, drive growth through deposits and strategic initiatives, and collaborate with senior leadership to deliver innovative customer solutions.

This role requires strong leadership, sales focus, and a commitment to community banking.

Qualifications

• Retail banking leadership and branch management experience.
• Strong sales, customer service and operational efficiency.
• Excellent communication and interpersonal skills.
• Strategic thinker in a fast-paced, results-oriented environment.
• Bachelor’s degree in business, finance, or equivalent community banking experience.

Responsibilities

• Oversee branch operations and implement strategies to enhance customer experience.
• Lead, mentor, and coach employees on service expectations, sales conversations, operational accuracy, and professional development.
• Track, monitor and review employee performance; complete evaluations and provide feedback.
• Review schedules, approve PTO requests and payroll hours.
• Collaborate with senior leadership to develop and execute strategic initiatives for retail banking.
• Evaluate and monitor bank products and services to grow core deposits and deepen customer relationships.
• Review opportunities to deepen customer relationships and resolve audit/exam findings.
• Process wire transfers and assist customers with consumer loan requests.
• Utilize market insights and data analytics to identify growth opportunities and streamline operations.
• Ensure policies are followed and back-up support is developed for major functions.
• Monitor retail operations to maximize efficiency and address escalated customer concerns.
• Foster a culture of innovation, integrity, and customer-centricity.
• Serve on committees and perform other duties as assigned.

Skills

Retail banking leadership

Branch management

Sales

Customer service

Operational efficiency

Communication skills

Strategic thinking

Team motivation

Education

Bachelor's degree in business/finance

Job description

Are you ready to take your career to the next level? Bank of Prairie du Sac is seeking a dynamic and visionary leader to join our team, with a clear trajectory to becoming our next Vice President of Retail Banking. This is a unique opportunity for an ambitious professional to drive growth, innovation, and excellence across our retail banking operations.

About the Role:

As a key member of our leadership pipeline, you will:

1. Oversee branch operations and implement strategies to enhance customer experience.
2. Lead, mentor, and coach employees (tellers, personal bankers, reception) on service expectations, sales conversations, operational accuracy, and professional development.
3. Track, monitor and review employee performance. Complete performance evaluations and provide constructive feedback.
4. Review schedules, approve PTO requests and approve payroll hours.
5. Collaborate with senior leadership to develop and execute strategic initiatives for retail banking.

1. Evaluate and monitor current and potential bank products and services to enhance customer relationships and grow core deposits.
2. Review opportunities to deepen customer relationships.
3. Review and resolve audit and exam findings.
4. Process wire transfer requests.
5. Assist customers with consumer loan requests.
6. Utilize market insights and data analytics to identify growth opportunities and streamline operations.

1. Ensure that written policies and procedures are being followed and that back-up support is developed for all major functions.
2. Monitor retail operations to maximize efficiency within the department.
3. Follow up on escalated customer concerns and help resolve issues in a way that protects both the customer relationship and the bank.
4. Foster a culture of innovation, integrity, and customer-centricity.
5. Become a security contact - alarms, cameras.
6. Assist with ordering foreign currency and gift cards.
7. Become a point of contact for customers, calling officer as needed.
8. Serve on various committees.
9. Other duties as assigned.

What We Are Looking For:

• Proven track record in retail banking, with leadership experience in branch management.
• Strong business acumen, with a focus on sales, customer service, and operational efficiency.
• Exceptional communication and interpersonal skills, with the ability to motivate and influence teams.
• Strategic thinker who thrives in a fast-paced, results-oriented environment.
• Bachelor’s degree in business, finance, or equivalent community banking experience.

What We Offer:

• Competitive compensation package and benefits.
• A collaborative and inclusive workplace culture.
• The chance to make a meaningful impact on our customers and communities.

Bank of Prairie du Sac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.