Retail Banking Supervisor

Starion Bank; Town of Middleton (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Retirement planning

Incentives

Work-Life Balance

Job summary

Starion Bank in Wisconsin seeks a Retail Banking Supervisor to lead daily retail operations across multiple branches, ensuring top-tier customer service and compliance. You will coach staff, resolve complex inquiries, and promote relationship-building with clients and the community.

This role emphasizes leadership, ethical service, and travel readiness, with a focus on team development and achieving branch performance goals in a collaborative, community-focused environment.

Qualifications

• Minimum 3 years of customer service, sales and retail banking experience required.
• Demonstrated supervisory and leadership skills are required.
• Interpersonal skills, trustworthiness, credibility and diplomacy are essential.

Responsibilities

• Lead and direct the daily retail banking function for multiple branches and ensure quality customer service.
• Coach and manage direct reports to maximize productivity and support strategic initiatives.
• Troubleshoot and resolve complex customer and internal inquiries.
• Serve as subject knowledge expert for all retail banking transactions and services.
• Participate in community activities to maintain visibility with target clients.

Skills

Customer service

Retail banking

Leadership

Travel willingness

Coaching

Education

2-year college degree

Job description

Join Our Team as a Retail Banking Supervisor at Starion Bank in Wisconsin!

Are you a customer-focused, disciplined, and ethical individual with a passion for inspiring others? If so, we want you on our team at Starion Bank!

Why Starion Bank?

As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally.

Position:

Retail Banking Supervisor

Location:

Wisconsin

Key Responsibilities

• Lead and direct the daily retail banking function for multiple branches. Ensure quality customer service, address and resolve issues, promote relationship development, onboard and train retail banking staff and monitor compliance
• Coach and manage direct reports to ensure maximum productivity, efficiency and delivery of resources necessary to support strategic initiatives
• Troubleshoot and resolve complex customer and internal inquiries
• Serve as subject knowledge expert for all retail banking transactions, products and services
• Participate in community activities and leadership positions to maintain visibility with target clients

Qualifications

• 3 years demonstrated customer service, sales, and retail banking experience required
• Supervisory and leadership skills required
• 2-year college degree or completion of a specialized course of study at a business or trade school
• Demonstrated high level of flexible interpersonal skills, customer service, trustworthiness, credibility and diplomacy are required
• Must be willing and able to travel

What We Offer

• Competitive Salary: Your hard work deserves great pay!
• Comprehensive Benefits: Including health, life, dental, vision, and a health savings account.
• Retirement Planning: 401K and profit-sharing options.
• Incentives: Annual Incentive Compensation Program available for all benefit eligible employees
• Work-Life Balance: Paid vacation and holidays.

Recognized Excellence

Join a team recognized as the “Best of the Best” by Independent Bankers magazine and one of the “50 Best Places to Work” by Prairie Business magazine!

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.