Retail Banking Specialist - Transactions & Accounts

Farmers State Bank; Sturgis (MI); Híbrido; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Farmers State Bank in Sturgis, MI seeks a Retail Banker to provide prompt, courteous service and process transactions. You will be the bank’s primary contact with the public, balance cash drawers, and refer customers to other departments as needed.

The role requires High School education, strong customer service skills, and knowledge of banking regulations related to cash handling and deposits. Travel between branches may be required.

Formación

• High School Education or equivalent.
• Customer Service skills, both phone and face to face.
• Ability to work within defined parameters and make decisions using provided guidelines.
• Knowledge of bank products and services, and regulatory requirements related to cashing checks, and other deposit/loan payment transactions.

Responsabilidades

• Serve customers at window, processing a variety of transactions within limits regarding validity of transactions.
• Meet with current or prospective customers and counsel them on bank products.
• Stay abreast of regulations, robbery and physical security changes at Branch to protect the Branch.
• Prepare forms for opening/closing accounts and identify new customers based on credit report and ID.
• Trained on Customer Acquisition and Growth program and perform duties aligned with the program.
• Handle telephone inquiries and refer customers to other departments as needed.
• Sell money orders, cashier’s checks, and cash advances.
• Process night drop/mail transactions and issue receipts.
• Order funds for businesses, coin/bills, and foreign currency.
• Balance cash drawer and ATM machine.
• Maintain vault cash and open/close vault daily if responsible.
• Balance ledger accounts daily/when needed.
• Recognize customer needs and refer to respective department.
• Perform other related duties as assigned.

Conocimientos

Customer service

Bank product knowledge

Regulatory knowledge

Decision making

Educación

High school education or equivalent

Descripción del empleo

Farmers State Bank in Sturgis, MI seeks a Retail Banker to provide prompt, courteous service and process transactions. You will be the bank’s primary contact with the public, balance cash drawers, and refer customers to other departments as needed.

The role requires High School education, strong customer service skills, and knowledge of banking regulations related to cash handling and deposits. Travel between branches may be required.